We at Home Recycling Ltd are committed to your satisfaction. If you have any suggestions or comments please email us at firstname.lastname@example.org
We charge a flat rate of £4.90 for next working day delivery to most of mainland England, Wales and the Scottish Lowlands and also offer Royal Mail postage for smaller products where this is more cost effective. Certain areas of Aberdeenshire are classed as Highlands by our couriers.
Delivery to the following postcodes will take two working days and is charged at £12.60 because they are classed as remote by our couriers: AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50. I’m afraid we do not offer a courier service to any of the islands (including Scottish islands) but please see if Royal Mail postage is an option or contact us for further options.
We generally carry stock of all the products offered and will, on most occasions, ship these out on receipt of order. Orders received before 14:30 on a working day will normally be despatched that day and received the following working day (in mainland England, Wales and most of Scotland). If your item is currently not in stock we will let you know when you can expect it to be delivered and ask whether this is acceptable.
All prices already include VAT at 20%.
Credit card payments are made through Sage Pay using 128 Bit encryption. No credit card information is sent to us. We are PCI compliant
By law you are entitled to a fourteen working day cooling off period during which time you may return your product to us. We want you to be completely happy with your purchase however and offer a 30 day money back guarantee. We do ask that you pay the postage for the return. Goods must be received in a new, re-saleable condition so please use original packaging or similar and insure the transport. Returned goods should be sent to us at Home Recycling Ltd, Bolton Brow Gallery, Bolton Brow, Sowerby Bridge, HX6 2AG.
Should goods be found to be damaged you are asked to notify us within 24 hours so that we can collect and either refund or replace. If we are not informed within 24 hours then the cost of the return will be borne by the customer.
We welcome feedback – especially showing areas where we can improve our service or our products. Please call, email or fax and be assured of a prompt, positive response.
Home Recycling Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our clients and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
- Information About Us
Homerecycling.co.uk and workplacerecycling.com are trading names of Home Recycling Limited, registered in England under company number 5232490.
Registered address: The Bolton Brow Gallery, Bolton Brow, Sowerby Bridge, HX6 2AG
- What Does This Notice Cover?
This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
- What is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
The personal data that we use is set out in Part 5, below.
- What Are My Rights?
Under the GDPR, you have the following rights, which we will always work to uphold:
The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.
The right to access the personal data we hold about you. Part 10 will tell you how to do this.
The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.
The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 to find out more.
The right to restrict (i.e. prevent) the processing of your personal data.
The right to object to us using your personal data for a particular purpose or purposes.
The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
- What Personal Data Do You Collect?
We may collect some or all of the following personal data:
- How Do You Use My Personal Data?
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data will be used for the following purposes:
Supplying our services to you. Your personal details are required in order for us to enter into a contract with you.
Communicating with you. This may include responding to emails or calls from you.
- How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
Current clients – Your personal data should not be held for longer than is required under the terms of our contract for services with you. However, we are subject to regulatory requirements to retain data for specified minimum periods. We also reserve the right to retain data for longer than this, where we consider it is in your interest for us to do so.
- How and Where Do You Store or Transfer My Personal Data?
We will only store or transfer your personal data in the UK. This means that it will be fully protected under the GDPR.
- Do You Share My Personal Data?
We will never share your data with 3rd parties.
- How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
- How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details;
Email address: email@example.com
Telephone number: 03456 123-191.
Postal Address: The Bolton Brow Gallery, Bolton Brow, Sowerby Bridge, HX6 2AG
- Changes to this Privacy Notice
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be made available via the website www.homerecycling.co.uk