Terms & Conditions

About Us
We at Home Recycling Ltd are committed to your satisfaction. If you have any suggestions or comments please email us at comments@homerecycling.co.uk

Delivery Rates
We charge a flat rate of £4.90 for next working day delivery to most of mainland England, Wales and the Scottish Lowlands and also offer Royal Mail postage for smaller products where this is more cost effective. Certain areas of Aberdeenshire are classed as Highlands by our couriers.

Delivery to the following postcodes will take two working days and is charged at £12.60 because they are classed as remote by our couriers: AB 31-38, 41-45, 51-56; FK 19-21; HS 1-9; IV 1-28, 30,32- 36, 40-49, 51-56; KA 27-28; KW 1-17; PA 20-49, 60-78; PH 1, 5-10, 15-26, 30-44; ZE 1-3. I'm afraid we do not offer a courier service to any of the islands but please see if Royal Mail postage is an option.

Delivery Schedule
We generally carry stock of all the products offered and will, on most occasions, ship these out on receipt of order. Orders received before 14:00 on a working day will normally be despatched that day and received the following working day (in mainland England, Wales and most of Scotland). If your item is currently not in stock we will let you know when you can expect it to be delivered and ask whether this is acceptable.

Tax Charges
All prices already include VAT at 17.5%.

Security
Credit card payments are made through Protx using 128 Bit encryption. No credit card information is sent to us.

Guarantee
By law you are entitled to a seven working day cooling off period during which time you may return your product to us. We want you to be completely happy with your purchase however and offer a 30 day money back guarantee. We do ask that you pay the postage for the return. Returned goods should be sent to us at Home Recycling Ltd, Bolton Brow Gallery, Bolton Brow, Sowerby Bridge, HX6 2AG.

Damages

Should goods be found to be damaged you are asked to notify us within 24 hours so that we can collect and either refund or replace. If we are not informed within 24 hours then the cost of the return will be borne by the customer.

Contact Us
We welcome feedback - especially showing areas where we can improve our service or our products. Please call, email or fax and be assured of a prompt, positive response.

Privacy
We never pass on your details to anyone apart from our couriers to whom we obviously have to give your postal address. We comply with the Data Protection Act 1998.